FATech Admin
IT Specialist
Project Background
In January 2025, FATech received a request from Northern Mechanical Manufacturing Joint Stock Company (name withheld at the client’s request)—a manufacturing company with 350 employees and three factories in Hanoi and Hung Yen.
The client’s challenges:
- 200 office computers that had been in use for 5–7 years and frequently malfunctioned
- No standardized configuration — each machine had different software installations
- The IT team consisted of only 2 people, unable to meet support demands
- No centralized device management system
- Strict deadline: must be completed before the start of the new fiscal year (April 1, 2025)
FATech’s Proposed Solution
After evaluation, we propose the following solution package:
Hardware: 200 Dell OptiPlex 7020 workstations (Core i5-14500, 16GB RAM, 512GB SSD) + 50 Dell 24" monitors to replace the old ones
Software & Management:
- OS Standardization: Windows 11 Pro + Office 2021 LTSC
- Deploy Microsoft Intune for centralized device management
- Set up Windows Autopilot for automated installation
- Integrate with the customer’s existing Azure Active Directory
21-Day Plan
Week 1: Preparation (7 days)
- Days 1–2: Kickoff meeting, detailed survey of each department, mapping device locations
- Days 3–4: Receive shipment, perform physical inspection of 200 devices, register Autopilot profiles
- Days 5–7: Set up Intune policies, test the golden image on 10 pilot devices
Week 2: Phase 1 Deployment (7 days)
- Replace the first 100 devices (Hanoi office)
- Deployment schedule: 15–20 devices/day, work after hours to avoid disrupting operations
- Personal data migration: Automated using USMT (User State Migration Tool)
- Deployment team: 4 FATech engineers + 1 client liaison
Week 3: Phase 2 Deployment + Finalization (7 days)
- Replace the remaining 100 devices (Hung Yen)
- Recover old devices and process data in accordance with regulations
- Train the client’s IT team on Intune and new operational procedures
- Hand over documentation and conduct acceptance testing
Achievements
| Metric | Before | After |
|---|---|---|
| Average boot time | 3 minutes 20 seconds | 28 seconds |
| Hardware incidents/week | ~15 tickets | 0 tickets |
| New device setup time | 4–6 hours | 45 minutes (Autopilot) |
| IT staff time spent on helpdesk | 70% | 30% |
Customer Feedback: "We’ve never had employees complain so little about their computers. Our IT team now has time to focus on tasks that are truly more valuable." — IT Director.
Key Takeaways
- Autopilot + Intune is an extremely effective combination for large-scale deployments
- Detailed planning by department and day is key to meeting deadlines
- A client liaison is crucial — helps resolve access issues and handle after-hours work
- Data migration often takes longer than expected — always include a 20% buffer
Contact FATech for consultation on workstation deployment solutions tailored to the scale of your business.